Comments on: Users Are Not Always Right http://www.methink.com/users-are-not-always-right/ Web Development Studio Tue, 08 Jun 2010 04:32:36 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Pat Cheung http://www.methink.com/users-are-not-always-right/comment-page-1/#comment-900 Pat Cheung Tue, 26 Jan 2010 22:12:15 +0000 http://www.methink.com/?p=378#comment-900 I agree. It's definitely up to us designers and developers to always learn how to communicate better. As Paul says throughout the presentation, the key concept is to learn "how" to listen to users...not to listen to them at all cost. Most developers are aware that "always" listening to users can often lead to bad development practices. I think that ability to understand and read between the lines of "what" they are saying is the art of client/user communication. I agree. It's definitely up to us designers and developers to always learn how to communicate better. As Paul says throughout the presentation, the key concept is to learn “how” to listen to users…not to listen to them at all cost. Most developers are aware that “always” listening to users can often lead to bad development practices. I think that ability to understand and read between the lines of “what” they are saying is the art of client/user communication.

]]> By: ColoradoMatt http://www.methink.com/users-are-not-always-right/comment-page-1/#comment-899 ColoradoMatt Tue, 26 Jan 2010 21:24:01 +0000 http://www.methink.com/?p=378#comment-899 "...user’s just do not have the capability or insight to provide developers with quality feedback to help build a better product."<br><br>To me this smacks of a bit of hubris. Communication has two sides so I don't think it's fair to say that users don't have the ability to communicate. Perhaps it is we (the designers and developers) that need to work on our communication abilities with regard to understanding the signal. <br><br>I think Paul makes this point well with his radio signal metaphor... it's our dial that needs adjustment, not the signal itself. “…user’s just do not have the capability or insight to provide developers with quality feedback to help build a better product.”

To me this smacks of a bit of hubris. Communication has two sides so I don't think it's fair to say that users don't have the ability to communicate. Perhaps it is we (the designers and developers) that need to work on our communication abilities with regard to understanding the signal.

I think Paul makes this point well with his radio signal metaphor… it's our dial that needs adjustment, not the signal itself.

]]>